CloudNine Comforts is committed to ensuring digital accessibility for everyone. We are continually improving the user experience for all visitors and applying the relevant accessibility standards. We believe that everyone, regardless of ability or disability, should have equal access to information and functionality online.
Our Commitment to Accessibility
We are committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. We aim to comply with all applicable standards, including the Web Content Accessibility Guidelines (WCAG) 2.1 level AA.
Measures to Support Accessibility
CloudNine Comforts takes the following measures to ensure accessibility of our website:
Ongoing Accessibility Training: Providing regular accessibility training for our development and content teams. Training modules cover best practices in accessible coding, content creation, and design principles.
Regular Accessibility Audits: Conducting regular audits of our website using both automated tools and manual testing by accessibility experts. These audits help us identify and address any accessibility issues.
Use of Semantic HTML: Implementing semantic HTML elements to provide structure and meaning to our content, making it easier for assistive technologies to interpret.
Alternative Text for Images: Providing meaningful alternative text for all images, allowing users who are visually impaired to understand the content of the images. For example, an image of the 'Serenity Sofa' is described as "Close-up of the Serenity Sofa in a cream fabric, showcasing its plush cushions and elegant design".
Keyboard Navigation: Ensuring that all website functionality is accessible using a keyboard, allowing users who cannot use a mouse to navigate the site effectively.
Color Contrast: Maintaining sufficient color contrast between text and background colors to ensure readability for users with visual impairments. We use a contrast ratio of at least 4.5:1 for normal text and 3:1 for large text, adhering to WCAG guidelines.
Resizable Text: Allowing users to easily resize text without losing content or functionality. The website is designed to reflow content appropriately when text is enlarged.
Clear and Consistent Navigation: Providing clear and consistent navigation throughout the website, making it easy for users to find what they are looking for.
Form Accessibility: Ensuring that all forms are accessible, with clear labels and instructions. Error messages are presented in a clear and understandable manner, and users are provided with guidance on how to correct errors.
Video Captions and Transcripts: Providing captions and transcripts for all video content, making it accessible to users who are deaf or hard of hearing.
ARIA Attributes: Utilizing ARIA (Accessible Rich Internet Applications) attributes to enhance the accessibility of dynamic content and interactive elements.
Consistent Heading Structure: Using a logical heading structure (H1, H2, H3, etc.) to organize content and make it easier for users to navigate and understand the page structure.
Responsive Design: Designing our website to be responsive, ensuring that it is accessible and usable on a variety of devices and screen sizes. This includes mobile phones, tablets, and desktop computers.
Focus Indicators: Ensuring that focus indicators are clearly visible when navigating the website using a keyboard, allowing users to easily see which element is currently selected.
Avoiding Seizure Risks: We avoid using content that could cause seizures, such as rapidly flashing animations.
Accessibility Features Implemented
The following accessibility features have been implemented on the CloudNine Comforts website:
Skip to Content Link: A "Skip to Content" link is provided at the top of each page, allowing users to bypass the navigation menu and go directly to the main content.
Descriptive Link Text: Link text is descriptive and provides users with clear information about the destination of the link. For example, instead of "Click here," we use "Learn more about our custom sofa options."
Accessible Tables: Tables are used appropriately for tabular data and include proper headers and captions to provide context.
Clear Language: We strive to use clear and concise language throughout our website, making it easier for all users to understand our content.
Accessibility Statement: This accessibility statement is readily available on our website, providing users with information about our commitment to accessibility and how to report any issues.
Known Limitations
Despite our best efforts to ensure accessibility of CloudNine Comforts, there may be some limitations. Below is a description of known limitations, and potential solutions. Please contact us if you observe an issue not listed below.
Third-Party Content: Some of our pages utilize third-party content (e.g., embedded videos from external platforms). While we strive to ensure that this content is accessible, we may have limited control over its accessibility. We encourage third-party providers to adhere to accessibility standards.
Older Archived Documents: Some older documents (e.g., PDF files) may not be fully accessible. We are working to remediate these documents or provide alternative formats where possible.
Conformance Status
The CloudNine Comforts website is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.
Feedback
We welcome your feedback on the accessibility of CloudNine Comforts. Please let us know if you encounter accessibility barriers on our website.
Email: accessibility@axlehubbearing.com
Phone: (828) 347-9182
Postal Address: Accessibility Department, CloudNine Comforts, 123 Charlotte Street, Asheville, NC 28801
We try to respond to feedback within 5 business days.
Assessment Approach
CloudNine Comforts assessed the accessibility of this website by the following approaches:
Self-evaluation: The website was self-evaluated by CloudNine Comforts using manual testing techniques, and automated evaluation tools like WAVE and Axe.
External evaluation: Periodically, the website undergoes external evaluation by accessibility experts to ensure ongoing compliance and identify areas for improvement.
Formal complaints
If you are unsatisfied with our response to your accessibility feedback, you may submit a formal complaint to the address listed above.
Date of Statement
This statement was created on November 4, 2024, and will be reviewed and updated regularly.