Privacy Policy

At CloudNine Comforts, located at 45 Willow Creek Drive, Boulder, Colorado, 80304, we collect several types of information to provide and improve our services. This includes:

• Personal Information: This includes your name, email address, phone number, shipping address, and billing information, which you provide when you create an account, place an order, or contact us. We need this information to process your orders, provide customer support, and personalize your experience. For example, when you order a custom sofa, we use your address to calculate shipping costs and arrange delivery.
• Usage Data: We collect information about how you use our website and services. This includes your IP address, browser type, operating system, referring URLs, pages visited, and the dates/times of your visits. We use this data to analyze trends, administer the site, track user movements, and gather broad demographic information for aggregate use. For instance, we might analyze which product pages are most frequently visited to optimize our product placements.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to collect information about your browsing behavior. Cookies are small data files stored on your device that help us remember your preferences and track your activity on our site. You can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on our website or services. We use cookies to personalize content, provide social media features, and analyze our traffic.
• Marketing Information: We may collect your preferences for receiving marketing communications from us. This includes whether you opt-in to receive our newsletters, special offers, and promotions. We use this information to tailor our marketing efforts and provide you with relevant updates about our products and services. You can manage your marketing preferences at any time by updating your account settings or clicking the unsubscribe link in our emails.
• Communications Data: Any communications you send to us, such as emails, chat logs, or customer service requests, are stored. We keep records of your communications to provide better customer support, address your concerns, and improve our services. For example, if you have a question about a specific fabric, we will save the correspondence so that we can refer back to it in the future.

We use the information we collect for various purposes, including:

1. Providing and Improving Services: We use your information to process your orders, provide customer support, personalize your experience, and improve our website and services. This includes analyzing usage data, conducting research, and testing new features.
2. Communication: We use your information to communicate with you about your orders, account updates, and promotional offers. We may contact you via email, phone, or postal mail. For example, we might send you an email to confirm your order, notify you of shipping updates, or inform you about a special sale on handcrafted leather chairs.
3. Marketing: With your consent, we may send you marketing communications about our products, services, and promotions. You can opt-out of receiving these communications at any time by updating your account settings or clicking the unsubscribe link in our emails.
4. Legal Compliance: We may use your information to comply with applicable laws, regulations, and legal processes. This includes responding to legal requests, resolving disputes, and enforcing our terms and conditions. For instance, we might need to provide information in response to a subpoena.
5. Security: We use your information to protect the security and integrity of our website and services. This includes monitoring for fraudulent activity, preventing unauthorized access, and ensuring data security.

We may share your information with third parties in the following circumstances:

• Service Providers: We share your information with third-party service providers who help us operate our business, such as payment processors, shipping companies, and marketing agencies. These providers are contractually obligated to protect your information and only use it for the purposes we specify. For example, we share your address with FedEx to deliver your new CloudNine Comforts sectional sofa.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring company. We will notify you via email or prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
• Legal Requirements: We may disclose your information if required to do so by law or in response to a valid legal request, such as a subpoena or court order.
• Protection of Rights: We may disclose your information when we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.

You have certain rights regarding your personal information, including:

• Access: You have the right to access the personal information we hold about you. You can request a copy of your data by contacting us at privacy@axlehubbearing.com or calling us at (828) 347-9182.
• Correction: You have the right to correct any inaccurate or incomplete personal information we hold about you.
• Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
• Objection: You have the right to object to the processing of your personal information for certain purposes, such as marketing.
• Restriction: You have the right to request that we restrict the processing of your personal information in certain circumstances.
• Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
• Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.

To exercise these rights, please contact us at privacy@axlehubbearing.com or call us at (828) 347-9182. We will respond to your request within a reasonable timeframe.

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

• Encryption: We use encryption to protect sensitive information transmitted online.
• Secure Storage: We store your personal information on secure servers with limited access.
• Access Controls: We restrict access to your personal information to authorized personnel only.
• Regular Security Assessments: We conduct regular security assessments to identify and address potential vulnerabilities.

While we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the effective date. You are advised to review this Privacy Policy periodically for any changes.

If you have any questions or concerns about this Privacy Policy, please contact us at:

CloudNine Comforts

45 Willow Creek Drive

Boulder, Colorado, 80304

Email: privacy@axlehubbearing.com

Phone: (828) 347-9182

Attn: Evelyn Reed, Data Protection Officer