Welcome to CloudNine Comforts! By accessing and using our website, located at CloudNineComforts.com, you agree to be bound by these Terms and Conditions (the "Terms"). If you do not agree with any part of these Terms, you must not use our website.
This website is intended to provide information about CloudNine Comforts and our range of premium soft furniture, including sofas, chairs, and custom furniture options. You may use the website for personal, non-commercial purposes only. Any unauthorized use, including but not limited to scraping content or using automated systems to access the website, is strictly prohibited.
All content on this website, including text, graphics, logos, images, and software, is the property of CloudNine Comforts or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works of any content without our express written permission. Specifically, the CloudNine Comforts logo and brand name are registered trademarks and may not be used without our explicit consent.
We strive to provide accurate and up-to-date information about our products, including descriptions, pricing, and availability. However, we do not warrant that product descriptions or other content on the website are accurate, complete, reliable, current, or error-free. Product availability is subject to change without notice. We reserve the right to correct any errors or omissions and to update information at any time without prior notice. In the event of a pricing error, we reserve the right to cancel any orders placed at the incorrect price.
When you place an order through our website, you are making an offer to purchase the products you have selected. We may accept or reject your offer at our discretion. If we accept your offer, we will send you an order confirmation. Payment must be received in full before your order is processed and shipped. We accept various forms of payment, including credit cards, debit cards, and PayPal. All payments are processed securely through encrypted connections to protect your financial information. CloudNine Comforts uses Stripe, a certified PCI DSS Service Provider Level 1, for secure payment processing.
We ship our furniture products throughout the greater Toronto area and surrounding regions. Shipping costs and delivery times vary depending on your location and the size of your order. We will provide you with an estimated delivery date when you place your order. While we make every effort to deliver your order on time, we are not responsible for delays caused by factors beyond our control, such as weather conditions or carrier issues. All deliveries are "curbside delivery" unless otherwise specified and arranged in advance. Inside delivery and assembly services are available for an additional fee.
We want you to be completely satisfied with your purchase from CloudNine Comforts. If you are not satisfied with your order, you may return it within 30 days of the delivery date for a full refund of the purchase price, less any shipping and handling charges. To be eligible for a return, the product must be in its original condition, unused, and with all original packaging. Custom furniture orders are non-refundable unless the product is defective or damaged upon arrival. To initiate a return, please contact our customer service team at returns@axlehubbearing.com or call us at (828) 347-9182 to obtain a return authorization.
To the fullest extent permitted by applicable law, CloudNine Comforts shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in any way connected with your use of this website or the products purchased through this website, even if we have been advised of the possibility of such damages. This includes, but is not limited to, damages for loss of profits, goodwill, use, data, or other intangible losses.
This website and the products offered through this website are provided on an "as is" and "as available" basis, without any warranties of any kind, either express or implied. To the fullest extent permitted by applicable law, CloudNine Comforts disclaims all warranties, including but not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that this website will be uninterrupted or error-free, that defects will be corrected, or that this website or the server that makes it available are free of viruses or other harmful components.
Our handcrafted furniture uses natural materials, such as responsibly sourced wood and premium textiles. Minor variations in color, texture, and grain are inherent characteristics of these materials and are not considered defects. We celebrate the unique qualities of natural materials and believe they add character and charm to our furniture pieces.
You agree to indemnify, defend, and hold harmless CloudNine Comforts, its officers, directors, employees, agents, and licensors from and against any and all claims, liabilities, damages, losses, or expenses, including reasonable attorneys' fees and costs, arising out of or in any way connected with your use of this website or your violation of these Terms.
These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario, Canada, without regard to its conflict of law principles. Any dispute arising out of or relating to these Terms or your use of this website shall be resolved through binding arbitration in Toronto, Ontario, in accordance with the rules of the Arbitration Act of Ontario. The arbitrator's decision shall be final and binding on both parties. Before initiating arbitration, you agree to first contact us at legal@axlehubbearing.com to attempt to resolve the dispute informally. We are committed to resolving disputes fairly and efficiently.
We reserve the right to modify these Terms at any time without prior notice. Any changes will be effective immediately upon posting on this website. Your continued use of this website after any changes are posted constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically to stay informed of any updates. The "Last Updated" date at the top of this page indicates when these Terms were last revised. Any changes will be clearly noted on our website.
If you have any questions or concerns about these Terms, please contact us:
Our website may contain links to third-party websites that are not owned or controlled by CloudNine Comforts. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites. By using our website, you expressly relieve CloudNine Comforts from any and all liability arising from your use of any third-party website. We encourage you to be aware when you leave our website and to read the terms and conditions and privacy policy of each other website that you visit.